Our Booking Terms
Terms and Conditions
Our general terms:
- 100% deposit payable to secure the booking
- Check in: After 12h00 (or earlier by prior arrangement)
- Check out: 10h00 (or later by prior arrangement)
Our cancellation terms are:
If you cancel your reservation or part of your reservation, and request a credit, it will only be granted if we resell the room to another paying guest. Any of the nights sold, will be refunded 100% to you without penalties or levies.
We have 24hr security, ample secure parking and Reception always readily available to assist with any emergencies.
Thank you for choosing Serurubele Guest House for your accommodation needs. To secure your reservation, we require a 100% deposit payment at the time of booking. Please review the following terms and conditions:
1. Booking Confirmation: Your reservation will be confirmed once the full payment has been received and processed by our reservation team.
2. Payment Methods: We accept payment via debit card, bank transfer, or any other method specified by the management. (no cash allowed)
3. Cancellation Policy: Cancellations made 5 days prior to the arrival date will receive a full refund of the deposit.
Cancellations made within 02 days of the arrival date will result in forfeiture of the full deposit amount.
Cancellation / Postponement / Reschedule
• Please let us know as soon as possible, in writing, if you cannot attend a course which you have booked for.
• If less than 5 working days’ notice is given, the full course fee will be payable.
• If less than 10 working days’ notice is given, 50% of the course fee will be payable.
• Cancellations or postponements must be done in writing, either by email, letter or fax.
• The date of cancellation / postponement shall be the date received by Serurubele Guest House.
• Full refunds will only be given if you have given us 10 working days’ notice before the course commencement date.
• Refunds will be processed, two weeks from the date on which supporting documents have been submitted to info@serurubeleguesthouse.com
• Serurubele reserves the right to withdraw / reschedule a booking at any time when a need arise.
3.1 Refunds:
Refunds for cancellations made within the specified timeframe will be processed back to the original payment method used
for the booking.
3.2 Cancellation Process:
To cancel your reservation, please contact our reservation team at least 5 days before your scheduled arrival date.
3.3 No-Shows:
Failure to arrive without prior cancellation will result in the forfeiture of the full deposit amount.
3.4 Modifications:
Changes to your reservation dates are subject to availability and may be accommodated without penalty if requested
within the cancellation policy timeframe.
3.5 Group Bookings:
Special terms and conditions may apply to group bookings. Please contact our reservation team for further assistance.
4. Modifications: Changes to your reservation dates are subject to availability and may be accommodated without penalty, provided the request is made within our cancellation policy timeframe.
5. No-Shows: Failure to arrive without prior cancellation will result in the forfeiture of the full deposit amount.
6. Security Deposit: In addition to the accommodation fee, a security deposit may be required upon check-in to cover any incidental charges or damages during your stay. This deposit will be refunded within 7 days after check-out, provided no such charges are incurred.
7. Group Bookings: For group bookings, special terms and conditions may apply. Please contact our reservation team for further assistance.
By making a reservation with Serurubele Guest House, you acknowledge and agree to abide by the terms and conditions outlined above.
For inquiries or assistance regarding your reservation, please contact our reservation team
We look forward to welcoming you to Serurubele Guest House and ensuring you have a pleasant and memorable stay.
Escape the confines of traditional accommodation and embrace a liberating stay where every apartment is a haven of inclusivity. At our guest house, we redefine hospitality with our refreshing "charge per apartment" policy.
No more nickel-and-diming per person; instead, revel in the freedom of spaciousness without the worry of extra fees. Whether you're traveling solo, with a partner, or with kids, our commitment to fairness ensures that everyone enjoys the full scope of our offerings.
Indulge in a stress-free experience where the focus is solely on your comfort and satisfaction.